This audiobook is narrated by a digital voice.
Why do organisations become so complicated?
Processes that once worked begin to break down. Decisions take longer than they should. Systems that were designed to create clarity end up adding friction instead.
Over time, complexity stops feeling like a problem to solve — and starts to feel like the way things are.
But it doesn’t happen by accident.
This book explores why.
Drawing on patterns that appear across organisations of different sizes, industries, and stages of growth, Things That Should Be Simple (But Aren’t) looks beyond individual problems to examine the systems that create them. It challenges the idea that complexity is inevitable, and instead reveals how it develops — and how it can be understood.
This is not a book of frameworks or quick fixes.
It is a way of thinking.
One that focuses on the interaction between people, processes, and technology. One that treats friction as something to learn from, not just remove. And one that shows how clarity can be created, not by simplifying everything, but by understanding it more deeply.
Because when the system becomes clearer, things don’t just feel simpler.
They start to work that way.
